Privacy Policy
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- Privacy Policy
1. Information We Collect
- Personal details: name, phone number, email, address.
- Pet details: name, breed, age, health history, vaccination status, dietary needs.
- Payment details: securely processed through trusted providers; we do not store credit card information.
2. How We Use Your Information
- To provide services (boarding, training, grooming).
- To contact you regarding bookings, pet updates, or emergencies.
- To improve our services and customer experience.
3. Sharing of Information
- We never sell or trade your personal data.
- Information may be shared only with veterinary professionals in case of a medical emergency.
4. Data Security
- We take reasonable steps to keep your information secure.
- Access to your data is limited to authorized staff only.
5. Your Rights
- You can request access, correction, or deletion of your personal data at any time by contacting us.
🐾 Refund Policy
1. Training Services
- Cancellations made 7 days or more before training start date: full refund.
- Cancellations within 7 days: 50% refund.
- Once training has begun, fees are non-refundable.
2. Accommodation (Boarding)
- Cancellations made 48 hours or more before check-in: full refund.
- Cancellations within 48 hours: 50% refund.
- No refunds for early pickups.
3. Grooming Services
- Cancellations made 24 hours or more before appointment: full refund.
- Same-day cancellations or no-shows: non-refundable.
4. Deposits
- Deposits are applied toward the final bill and are refundable according to the above terms.
5. Exceptions
- If we are unable to provide a service due to unforeseen circumstances (e.g., staff emergency, facility issue), you will receive a full refund or the option to reschedule.
